SmarterTrack 4.0.3413 Free Edition

Publisher's Description

SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations.

Features include:

• A world-class Ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system
• Live Chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers
• WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
• A portal interface that is optimized for search engines and functions as the central hub for all communication channels
• Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
• A Web-based interface that provides accessibility wherever an Internet connection is available
• An integrated survey system that can be triggered upon events
• More than 70 summary and trend reports with many levels of customization and filtering
• Support for multiple brands within a company

With SmarterTrack, companies can turn their customer service and help desk efforts into the most powerful tool in their business arsenals. Visit the Business Solutions pages to find out how different industries can use SmarterTrack to meet their specific needs.

SmarterTools chooses to give away free edition of its products for several reasons:

• Giving Back – Many SmarterTools employees understand what it is like to be part of a growing company. Budgets are often tight and money is not always available for software expenses. By providing free editions of software, SmarterTools can help small businesses grow and expand.
• Word of Mouth – Free software is easier to adopt than paid software, and some hurdles to integrating new software are overcome this way. Additionally, we hope that people will appreciate the simplicity and power of our products and tell others. About 75% of our sales are driven through word-of-mouth advertising.
• Product Evaluations – Product evaluations sometimes take more than 30 days. For this reason, SmarterTools’ free editions do not expire after a certain amount of time. In addition, no functionality is stripped from the product, so you can evaluate the product in its entirety.

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